This service allows Rwandans who have lost their national ID cards to apply for a certificate of loss which acts as a temporary national ID as the applicants wait for their new ID cards. The application is processed by local Government authorities at the sector level. The service is provided by the Ministry of Local Governance (MINALOC). 

The processing time of this service is 1 working day; it costs Rwf 500 and our service fee is Rwf 0 


  • Applicants who have not applied for a national ID replacement are eligible to apply.
  • Applicants need to fill in our form and we will serve as an Irembo agent to process the service for you.

  • Applicants should have a national ID number. 

  • The applicant should have a valid phone number, email address, or both. 

  • NB: You will have to pay yourself through mobile money and you will receive a payment notification. We can also help you and process the payment for you but there will be a 15% processing and transaction fee. We only give you this offer when you are only able to pay with your bank card, we will let you pay through our secure system because we are not allowed to receive your card information.

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