This service enables Rwandans and refugees to replace their national ID in case of loss or damage. The applicant may apply for a temporary ID while waiting for the new ID to be produced. However, this requires an additional fee of Rwf 500 and it is valid for 30 days only. This service is provided by the National Identification Agency (NIDA).

The processing time of this service is 30 days and its price is Rwf 1,500 and our service fee is Rwf 0 


  • Applicants need to fill in our form and we will serve as an Irembo agent to process the service for you.

  • Applicants should have a national ID number.

  • Refugees should have a refugee ID number.

  • NB: You will have to pay yourself through mobile money and you will receive a payment notification. We can also help you and process the payment for you but there will be a 15% processing and transaction fee. We only give you this offer when you are only able to pay with your bank card, we will let you pay through our secure system because we are not allowed to receive your card information.

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