This service allows Rwandans (adults and minors) to replace their passports only in case of loss, theft, or damage. Applicants should first apply for the certificate of loss via Rwanda Investigation Bureau (RIB) offices and then apply for this service. The Directorate General of Immigration and Emigration (DGIE) issues three types of passports: ordinary, service, and diplomatic passports. 

The processing time of this service is 4 working days, and the price depends on the e-passport category plus the penalty of 50% of the initial payment and our service fee is Rwf 0 


  • Applicants need to fill in our form and we will serve as an Irembo agent to process the service for you.

  • Rwandan citizens above 18 years should have a national ID number.

  • Rwandan citizens below 18 years should have a Citizen Application Number, national ID number, and no document. 

  • Attachments differ depending on the type of passport selected and the “minor category” for applicants below 18 years. 

  • Applicants should have a certificate of loss issued by RIB

  • Applicants should have a valid phone number, email address, or both. 

  • NB: You will have to pay yourself through mobile money and you will receive a payment notification. We can also help you and process the payment for you but there will be a 15% processing and transaction fee. We only give you this offer when you are only able to pay with your bank card, we will let you pay through our secure system because we are not allowed to receive your card information.

Apply Below