This service allows Rwandans or foreigners residing in Rwanda to replace their CEPGL travel documents in case of loss, damage, or theft. Applicants should first apply for the certificate of loss via Rwanda Investigation Bureau (RIB) offices and then apply for this service. The service is provided by the Directorate General of Immigration and Emigration (DGIE) office. 

The processing time is 1 day and the price is RWF 1,000/USD 1 for Rwandans and RWF 15,000/USD 15 for foreigners and our service fee is Rwf 0


  • Applicants need to fill in our form and we will serve as an Irembo agent to process the service for you.

  • Rwandan citizens should have a national ID number or Citizen Application Number for minors.

  • Foreigners should have a passport number.  

  • Attachments differ depending on the Nationality Type for adults, and on the Minor Category for minors. Click here for more information. 

  • Applicants should have a certificate of loss issued by RIB.

  • Applicants should have a previous CEPGL number

  • Applicanst should have a valid phone number, email address, or both. 

  • NB: You will have to pay yourself through mobile money and you will receive a payment notification. We can also help you and process the payment for you but there will be a 15% processing and transaction fee. We only give you this offer when you are only able to pay with your bank card, we will let you pay through our secure system because we are not allowed to receive your card information.

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