This service allows Rwandans and foreigners to pay penalties. These penalties include administrative, transport, travel documents, visas, and permit penalties. The application is processed by the Directorate General of Immigration and Emigration (DGIE) office.

The processing time is 7 days and the price depends on the penalty sub-category and our service fee is Rwf 0 


  • Applicants need to fill in our form and we will serve as an Irembo agent to process the service for you.

  • Rwandan citizens should have a national ID number.

  • Foreigners should have a passport.

  • Applicants should have a valid phone number, email address, or both.

  • NB: You will have to pay yourself through mobile money and you will receive a payment notification. We can also help you and process the payment for you but there will be a 15% processing and transaction fee. We only give you this offer when you are only able to pay with your bank card, we will let you pay through our secure system because we are not allowed to receive your card information.

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